GripAbleRental – measurable, mobile and motivating training for the hand and upper limb. Hiring your GripAble device directly from MedFac, will give continuity of the device used in hospital as well as outstanding advice and support.
All prices quoted include delivery, collection and VAT.
Please note that processing takes 12 to 24 hours, and deliveries are not made over the weekend.
We do ask that on the day of delivery someone is available at the given address between 9 am and 5 pm.
The courier company will endeavour to send an email or text giving more accurate timings on the day of the delivery or collection.
Collection
At the end of the hire period we will make contact with you to arrange collection of the device or to extend the hire period. You also have the option to purchase the device at the end of your rental period where the total amount you have paid will be deducted from the purchase price. This is arranged on the last day of hire.
Your hire period will last for the selected dates and will be collected the day after hire end, for example, if your hire period is from the 11/06/24 – 25/06/24, it will be collected on 26/06/24. We are not able to provide a specific time for collection but the courier will contact you on the day of collection with a morning or afternoon slot for collection.
We do ask that on the day of collection (the day after hire end) someone is available at the given address between 9 am and 5 pm.
The GripAble device must be packed away before collection.
All cables and catalogues provided in the GripAble box must also be included.
The GripAble must be returned with the device, strap hook, charging cable and rental folder.
If you have any questions about the process or any other query, please contact us directly and we will be happy to help.
Set up Videos
Unfortunately we are not able to provide installation and set-up in the home. We have instructions included and a video showing how to set up the GripAble Rental below.
You can also read our frequently asked questions tab for any questions you may have.
If you place an order after 12 pm on a Friday the earliest you will be able receive the GripAble device is Tuesday.
GripAble device are provided for rental on monthly tariffs only (not weekly or daily).
The GripAble device rental must be used in accordance with the manufacturer’s user instructions (provided).
The GripAble device rental is the sole responsibility of the person renting the device for the duration of this agreement.
The device is supplied for the use of the person renting it only and shall not be used with any other third party without written permission of MedFac UK ltd.
The return is a free of charge service and should be arranged directly with MedFac UK Ltd.
Failure to return the GripAble device within the stated time period will incur charges of one week’s rent for every week or part thereof extra to this agreement, until the GripAble device is received by MedFac UK Ltd.
The GripAble device rental must be returned in the original packaging supplied. Please apply the labels supplied by MedFac UK Ltd and the carrier (at point of collection) to the outside of the packaging.
MedFac UK Ltd require you to comply and adhere to the requirements of the Certification of Decontamination which will be supplied with your rental unit.
Any costs associated with repair of the GripAble device due to damage, (accidental or otherwise), during the period of its hire will be borne by the person renting the equipment.
If the GripAble device is not returned by the agreed date, in good working condition and in its original packaging, the person renting it may become liable for the full value of the device and any other costs involved.
MedFac UK Ltd are covered by public liability insurance to £5m.
All GripAble device rentals supplied to our customers have been cleaned and disinfected between users and will be supplied to you in full working order.
Wherever possible, we will supply you with the GripAble device model that you are familiar with using or have requested from us. However, occasionally we may run out of stock of your preferred model and we will then offer you the closest equivalent model.
Prices for delivery and collection are included in your price total. Delivery and collections are made from Monday to Friday only.
Delivery
Items are delivered on week days only. Provided payment has been received by 12 pm we should be able to dispatch the same day for delivery the next working day. We do ask that on the day of delivery someone is available at the given address between 9 am and 5 pm.
The courier company will endeavour to send an email or text giving more accurate timings on the day of the delivery or collection.
Collection
At the end of the hire period we will make contact with you to arrange collection of the device or to extend the hire period. This is usually done 24 hours before the hire end.
We do ask that on the day of collection someone is available at the given address between 9 am and 5 pm.
The courier company will endeavour to send an email or text giving more accurate timings on the day of the delivery or collection. Please note that failure to collect the item may result in additional charges.
