Our flexible Cryo Pro rental extension option is designed to accommodate your unique needs and treatment plans. Whether you require additional time for a full recovery or need to extend your rental for convenience, we are here to support your journey to wellness.
Simply fill in the details below and select the amount of time you require and this will be added to your rental period.
*Please note this is an extension, if you wish to begin your Cryo Pro rental click here.*
We are pleased to offer an online extension option for our Cryo Pro rentals.
Whether you need additional time for your recovery or wish to continue experiencing the benefits of cold compression therapy, our flexible rental extension options are designed to accommodate your needs.
Extend your rental period effortlessly and maintain your therapeutic regimen without interruption.
For more information on your current Cryo Pro rental, please contact our customer service team. We’re committed to providing you with the best care and support throughout your rehabilitation process.
Collection
At the end of the hire period we will make contact with you to arrange collection of the device or to extend the hire period. You also have the option to purchase the unit at the end of your rental period where the total amount you have paid will be deducted from the purchase price. This is arranged on the last day of hire.
Your hire period will last for the selected dates and will be collected the day after hire end, for example, if your hire period is from the 11/06/24 – 25/06/24, it will be collected on 26/06/24. We are not able to provide a specific time for collection but the courier will contact you on the day of collection with a morning or afternoon slot for collection.
We do ask that on the day of collection (the day after hire end) someone is available at the given address between 9 am and 5 pm.
The Cryo Pro unit must be drained before collection.
The Wrap chosen will be kept by the customer and can be cooled in the fridge to be used as a cold wrap after the unit has been collected.
The Cryo Pro must be returned with the Control Unit, hose, plug, drain gadget and rental folder.
If you have any questions about the process or any other query, please contact us directly and we will be happy to help.
Any damage to the product will be charged to the customer.
If you place an order after 12 pm on a Friday the earliest you will be able receive the CPM is Tuesday.
The Cryo Pro Rental is provided for rental on weekly tariffs only (not daily).
The Cryo Pro Rental must be used in accordance with the manufacturer’s user instructions (provided).
The Cryo Pro Rental is the sole responsibility of the person renting for the duration of this agreement.
The Cryo Pro Rental unit must be drained prior to collection.
The Wrap chosen will be kept by the customer and can be cooled in the fridge to be used as a cold wrap after the unit has been collected.
The Cryo Pro must be returned with the Control Unit, hose, plug and drain gadget.
The Cryo Pro is supplied for the use of the person renting it only and shall not be used with any other third party without written permission of MedFac UK.
The return is a free of charge service and should be arranged directly with MedFac UK. Failure to return the Cryo Pro within the stated time period will incur charges of one week’s rent for every week or part thereof extra to this agreement, until the Cryo Pro is received by MedFac UK.
The Cryo Pro must be returned in the original packaging supplied. Please apply the labels supplied by MedFac UK and the carrier (at point of collection) to the outside of the packaging.
MedFac UK require you to comply and adhere to the requirements of the Certification of Decontamination which will be supplied with your rental unit.
Any costs associated with the repair of the Cryo Pro due to damage, (accidental or otherwise), during the period of its hire will be borne by the person renting the equipment.
If the Cryo Pro is not returned by the agreed date, in good working condition and in its original packaging, the person renting it may become liable for the full value of the Cryo Pro and any other costs involved.
MedFac UK Ltd are covered by public liability insurance to £5m.
Technical Information
All Cryo Pro Rentals supplied to our customers have been cleaned and disinfected between users and will be supplied to you in full working order.
Prices for delivery and collection are included in origonal total price. Delivery and collections are made from Monday to Friday only.
Delivery
Items are delivered on week days only. Provided payment has been received by 12 pm we should be able to dispatch the same day for delivery the next working day. We do ask that on the day of delivery someone is available at the given address between 9 am and 5 pm. The courier company will endeavour to send an email or text giving more accurate timings on the day of the delivery or collection.
Collection
At the end of the hire period we will make contact with you to arrange collection of the device or to extend the hire period. This is usually done on the last day of hire. We do ask that on the day of collection someone is available at the given address between 9 am and 5 pm. The courier company will endeavour to send an email or text giving more accurate timings on the day of the delivery or collection. Please note that failure to collect the item may result in additional charges.